Returns & refund policy

Thank you for shopping with us. If you are not entirely satisfied with your purchase, we're here to help.


To be eligible for a return, please make sure that:

  • The product was purchased in the last 3 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

By phone number: +27 11 902 0359
By email: info@palesapads.com

Send the product with its original packing to:

Unit 31A Pilkington’s Industrial Park, Cnr Johan Le Roux Street and Morris Road, Meyerton Park (Farms), Meyerton, Gauteng

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from us. Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: +27 11 902 0359 / Tel: +27 82 445 1779
By email: info@palesapads.com